Diamond is a dedicated Certified Recovery Specialist who has personally been on the receiving end of benefiting from Penn’s Care Connect Warm-Line and is now fueled with passion to assist others in finding their own road to recovery. In the early stages of her recovery, Diamond worked as an Outreach Specialist, where she connected with individuals struggling with substance use, providing them with the support and resources they needed. Her lived experience plays a vital role in her deep understanding of the barriers faced when linking individuals to care. Diamond is now stepping into her role as a Substance Use Navigator for PennLink as well as the Center for Addiction Medicine & Policy and believes that her work is not just a “job” but a calling—one that she approaches with dedication, compassion, and a steadfast belief in the possibility of change. With just the right amount of trust and care, anything is possible!