Get Help

Call the Warmline at (484) 278-1679

We are available 9am – 9pm, 7 days a week, while serving the 5 counties of Pennsylvania: Philadelphia, Montgomery, Bucks, Delaware, and Chester.

Get in touch with us about:

Real time substance use navigation, connect to resources.
Education and harm reduction support.
Same-day buprenorphine initiation.
Access to peer support.
No insurance required.

Justice-involved individuals: Reentry Services available here.

Family members seeking support: Recovery Services available here.

The Warmline Expanded!

We now offer perinatal substance use and reproductive psychiatry services for pregnant and parenting people.

Speak with a clinical specialist about:

options to medications for opioid use disorder
psychiatric care for parenting patients
referrals for food, transportation, medical needs

Penn Primary Care Available

Our team of providers offers a suite of services catered to patients with Substance Use Disorder.

If you want addiction care with a primary care doctor, reach out to us on the Warmline about joining Penn Primary Care!

For Penn employees, this is a comprehensive list of outpatient/inpatient services, clinical studies, and more.

Sign in with your Penn Medicine login to access it.

Penn Addiction Resources

When can I call?

We are available from 9 AM – 9 PM every day. If you call outside those hours, we will return your call within those hours.

Do I need my own phone to call?

Ideally, yes. If someone is willing to let you use their phone, you must have regular access to that phone and be able to answer our calls as well as calls from physicians.

Do I need insurance to call?

No! We can help connect you to care and get insurance.

If I don't want to call, how can I contact you?

Send us an email us at centerforaddictionmedicineandpolicy@pennmedicine.upenn.edu and we’ll get in touch with you shortly.

Are you part of a special population?

Special populations include people with Substance Use Disorder (SUD) who may additionally experience life situations like pregnancy, gender-affirming care, or recent release from incarceration.

Additional Resources

The Philadelphia Department of Public Health sponsors various Narcan Days, in partnership with the Free Library of Philadelphia. Other options for obtaining a dose are also regularly available. Click here to connect to Philadelphia Department of Public Health.

You can also have Narcan mailed directly to you by making a request through NaloxoneForAll.

Do you need Free Fentanyl Test Strips?

Use this form to request fentanyl test strips be mailed discretely to your home.

Habla español y necesita recursos?

Haz clic aquí para los conceptos básicos de la epidemia de sobredosis de opioides, incluyendo las preguntas frecuentes y los términos de uso común. Materiales y recursos útiles para crear conciencia y ayudar a prevenir las sobredosis relacionadas con los opioides.

Looking for a crisis center or evaluation center in Philadelphia?

Being evaluated for care is the first step in getting help for addiction. Click here to find the closest center for your needs.

Need to find a provider for Medication for Opioid Use Disorder?

Accessing your medication is important! Click here to access a list of providers in the city.

Need a bridge prescription for MOUD or other over-the-phone resources?

Call the CareConnect Warmline and speak with one of our Substance Use Navigators 9am-9pm any day of the week at (484) 278-1679

Looking for addiction resources at Penn Medicine?

Addiction Services at Penn Medicine

Struggling with opioids? Talk with a certified recovery specialist today

267-809-5080 (CORE) or learn more here.

Has your family been affected by addiction?

Be a Part of the Conversation is a non-profit organization that supports family members who are impacted by addiction, including adolescents that may experience substance abuse. Addiction can be challenging to understand, so having a community in-person or virtual can help cultivate connection with others.

Explore more about the Family Recovery Course, join a Parent Partnership meeting, or attend a Be a Part of the Conversation community program.

Are you uninsured?

Please know care is still available to you. To understand your options in Philadelphia, please call CBH Member Services at 1(888) 545 -2600

Are you privately insured?

A behavioral health services number is located on the back of your insurance card. Don’t have your card on hand? That’s okay! Contact 1(800)662 -HELP (4357) to reach a national referral service.

Are you pregnant or have you recently given birth?

Penn Family Care’s PROUD clinic provides pregnant patients with compassionate and non-judgmental prenatal care and treatment for opioid use disorder in one location.

Call or text ‭(267) 588-5314‬ to speak with Nikki Ellis, our CRS for women’s health.

Other resources:

Visit Unity Recovery for Pregnancy & Postpartum Recovery Services including parenting in recovery skills building classes and virtual support groups.
Email them at contact@unityrecovery.org

The Doula Support Program serves parents and families navigating a history of substance use with the addition of a baby. Our doulas offer individualized emotional support, education, and connection to resources for up to one year which can begin during pregancy or the post-partum period.

Mommy’s Helping Hands is a program that offers care coordination for pregnant and postpartum women who may be struggling with substance misuse and/or a substance use disorder